Information you provide
When you place an order, the store may ask for details needed to process and deliver it, such as your name, phone number, delivery address, selected products and quantities, and payment choice. If you contact support, we also receive the information you choose to include in your message.
How information is used
Order and contact details are used to manage your order, arrange delivery, communicate about order status, answer support requests, and help protect the service from misuse. Relevant delivery details may be shared with the courier responsible for fulfilling the order.
Retention and access
Order records may be kept for customer support, order history and store operations. Access should be limited to people and service providers who need the information to operate or fulfil the store. If you have a question about information associated with an order, contact WOVARA and include the order ID where possible.
Keep credentials private
Never send a payment PIN, password, one-time verification code or full card credentials through an order note or support chat. WOVARA support does not need your secret PIN or password to help with an order.
Contact about privacy
For a privacy question or request, contact WOVARA. Please avoid sending sensitive identity or payment information unless specifically required through an appropriate secure process.